If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Tapa dura
Libro 1 de 2: Fred Lee?s If Disney Ran Your Hospital Healthcare Excellence Series
Sinopsis
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitalsboth provide an experience, not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.
The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as the best by their own employees, consumers, and community.
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Acerca del autor
Previously, Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patients and employee loyalty. At Disney, he helped to adapt and facilitate Disney&;s approach to quality service and to develop its newest seminar on customer loyalty.
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
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Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
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ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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Second River Healthcare, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
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ISBN 13: 9780974386003
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If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
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Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
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Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
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Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Publicado por
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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Librería: Goodwill of Greater Milwaukee and Chicago, Racine, WI, Estados Unidos de America
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Publicado por
Second River Healthcare, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
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Hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_474269448
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