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Sinopsis
Customers are cranky and businesses are struggling to keep them happy. PeopleShock's 3P Profit Formula, based on evidence from over 150 business leaders and experts, shows:
• Promise - How to develop one that inspires staff and customers.
• People - How to connect effectively with people inside and outside your organization.
• Process - What to change to deliver consistently great customer experiences.
Using case studies, data and actionable advice, Tema Frank's book helps you succeed in the digital era.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
Customers are cranky and businesses are struggling to keep them happy. PeopleShock's 3P Profit Formula, based on evidence from over 150 business leaders and experts, shows:
· Promise - How to develop one that inspires staff and customers.
· People - How to connect effectively with people inside and outside your organization.
· Process - What to change to deliver consistently great customer experiences.
Using case studies, data and actionable advice, Tema Frank's book helps you succeed in the digital era.
"Sobre este título" puede pertenecer a otra edición de este libro.
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