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Sinopsis
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment
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Reseña del editor
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment
Reseña del editor
Current and comprehensive discussion of total quality, covering management principles, quality tools and processes, ISO 9000 and the Baldridge Award.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Imagen de archivo
Principles of Total Quality
Publicado por
St. Lucie Press, Delray Beach, FL, 1994
ISBN 10: 0963403060
ISBN 13: 9780963403063
Antiguo o usado
Tapa dura
Librería: Skelly Fine Books, Norman, OK, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Decorative Hard Cover. Condición: Near Fine. No Jacket. {St. Lucie Press; Delray Beach, FL; 1994; Decorative Hard Cover; Near Fine/No Jacket; 8vo - over 7¾" - 9¾" tall; ISBN: 0-9634030-6-0.} "This book is not about the 'hard' science of statistical quality control, although this topic is treated along with the other applied tools and techniques that are necessary for implementation of a quality program. The book is about total quality management (TQM) and about operationalizing a philosophy of management, a corporate vision, and a strategic differentiation. This is achieved by integrating all functions and activities for the purpose of continuous improvement and customer satisfaction." Listing updated 11-4-2005. Nº de ref. del artículo: 001643
Cantidad disponible: 1 disponibles