Artículos relacionados a Service Automation: Robots and the Future of Work
Reseña del editor
The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.
Biografía del autor
DR. LESLIE P. WILLCOCKS has an international reputation for his work on global management, outsourcing, digital business, information management, strategic IT and organizational change. He is Professor in Technology Work and Globalization at the Department of Management at London School of Economics and Political Science. Dr Willcocks also heads the LSE's Outsourcing Unit research centre. For the last 25 years he has been Editor-in-Chief of the 'Journal of Information Technology'. He is co-author of 48 books including, most recently, 'Moving to The Cloud Corporation' (2014) and 'The Economics of Outsourcing' (2015) and has published over 230 refereed papers in journals such as 'Harvard Business Review', 'Sloan Management Review', 'California Management Review', 'MIS Quarterly' and 'MISQ Executive'. Dr Willcocks has delivered company executive programmes worldwide and is a regular keynote speaker at international practitioner and academic conferences. (www.lse.ac.uk/management/research/outsourcingunit). Email: l.p.willcocks@lse.ac.uk. | DR. MARY C. LACITY is Curators' Professor of Information Systems at the University of Missouri, St Louis. She is also a Certified Outsourcing Professional (R), Co-editor of the Palgrave Macmillan Series: 'Work, Technology, and Globalization', Senior Editor of 'MIS Quarterly Executive' and 'Journal of Information Technology Teaching Cases' and on the Editorial Boards for 'Journal of Information Technology', 'MIS Quarterly Executive', 'Journal of Strategic Information Systems', 'IEEE Transactions on Engineering Management', and 'Strategic Outsourcing: An International Journal'. Dr Lacity was inducted into the IAOP's Outsourcing Hall of Fame in 2014, and received the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has co-authored 22 books, most recently 'Nine Keys to World-Class Business Process Outsourcing' (Bloomsbury, 2015) and 'The Rise of Legal Services Outsourcing' (Bloomsbury, 2014). Dr Lacity's publications have appeared in the 'Harvard Business Review', 'Sloan Management Review', 'MIS Quarterly', 'IEEE Computer', 'Communications of the ACM', and many other academic and practitioner outlets. Email: mary.lacity@umsl.edu.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialSteve Brookes Publishing
- Año de publicación2016
- ISBN 10 0956414567
- ISBN 13 9780956414564
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de páginas304
Comprar nuevo
Ver este artículo
EUR 31,83
EUR 2,35 gastos de envío en Estados Unidos de America
Destinos, gastos y plazos de envíoResultados de la búsqueda para Service Automation: Robots and the Future of Work
Imagen de archivo
Service Automation: Robots and the Future of Work 2016
Publicado por
Sb Publishing, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Tapa dura
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00049381046
Cantidad disponible: 2 disponibles
Imagen de archivo
Service Automation: Robots and the Future of Work
Publicado por
Steve Brookes Publishing, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.85. Nº de ref. del artículo: G0956414567I2N00
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Automation: Robots and the Future of Work
Publicado por
Steve Brookes Publishing, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR007972138
Gastos de envío:
EUR 6,62
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 3 disponibles
Imagen de archivo
Service Automation: Robots and the Future of Work
Publicado por
Steve Brookes Publishing, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Fine. Nº de ref. del artículo: GOR011070439
Gastos de envío:
EUR 6,62
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Automation : Robots and the Future of Work
Publicado por
Brookes Publishing, Steve, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Tapa dura
Librería: Better World Books: West, Reno, NV, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 46602829-6
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Automation: Robots and the Future of Work 2016
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. Service Automation: Robots and the Future of Work 2016 This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780956414564
Gastos de envío:
EUR 5,90
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 3 disponibles
Imagen del vendedor
Service Automation: Robots and the Future of Work
Publicado por
Steve Brookes Publishing, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Tapa dura
Librería: BoundlessBookstore, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Little wear to boards. Content is clean and bright. Good DJ with small tear to rear corner that has been tape repaired. Nº de ref. del artículo: 9999-9995503143
Gastos de envío:
EUR 8,25
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Automation: Robots and the Future of Work 2016
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780956414564
Gastos de envío:
EUR 8,25
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 3 disponibles
Imagen de archivo
Service Automation: Robots and the Future of Work
Publicado por
Steve Brookes Publishing, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Tapa dura
Librería: Meadowland Media, Fayetteville, AR, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
hardcover. ITS NEW Ships same or next busin. Nº de ref. del artículo: M127-S-031925-207
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Automation: Robots and the Future of Work 2016
Publicado por
Steve Brookes Publishing, 2016
ISBN 10: 0956414567
ISBN 13: 9780956414564
Antiguo o usado
Tapa dura
Librería: Brit Books, Milton Keynes, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Hardcover. Condición: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Nº de ref. del artículo: 4185337
Gastos de envío:
EUR 18,91
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles