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Version 1 (A Dictionary of IT Service Management: Terms, Acronyms and Abbreviations) - Tapa blanda

Evans, Ivor; Macfarlane, Ivor

 
9780952470656: Version 1 (A Dictionary of IT Service Management: Terms, Acronyms and Abbreviations)

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The world of IT abounds with "special" words and letters, a great many of which have ended up in service management. Using standard English throughout, this booklet was written to provide a single comprehensive dictionary of IT service management terms, acronyms and abbreviations.

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