Fabled Service: Ordinary Acts, Extraordinary Outcomes (Warren Bennis executive briefing series) - Tapa dura

Sanders, Betsy

 
9780893842703: Fabled Service: Ordinary Acts, Extraordinary Outcomes (Warren Bennis executive briefing series)

Sinopsis

Book by Greenberg Jerald Folger Robert

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Reseña del editor

As vice president and general manager of Nordstrom, Inc., for 12 years, Elizabeth Sanders made Nordstrom the benchmark against which any company, retail or otherwise, now measures itself. In Fabled Service, Sanders defines legendary service and explores the benefits and drawbacks of providing it to customers.

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