Service Management in Computing and Telecommunications (Telecommunications Library) - Tapa dura

Hallows, Richard

 
9780890066768: Service Management in Computing and Telecommunications (Telecommunications Library)
Tapa dura
ISBN 10: 0890066760 ISBN 13: 9780890066768
Editorial: Artech House Publishers, 1995

Sinopsis

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

Biografía del autor

Richard Hallows: BSc Hons, RSA Diploma (Distinction). Richard has been an EFL teacher for 12 years, a teacher trainer for 3 years and has been writing & presenting material for the BBC for 2 years. He has been teaching on EAP courses for 3 years at both London Metropolitan University, and University of Sussex.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Artech House Publishers
Año de publicación
1995
Idioma
Inglés
ISBN 10 
0890066760
ISBN 13 
9780890066768
Encuadernación
Tapa dura
Número de páginas
140
Contacto del fabricante
no disponible
Persona responsable
no disponible