5S for Service Organizations and Offices: A Lean Look at Improvements

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9780873896771: 5S for Service Organizations and Offices: A Lean Look at Improvements

5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for little more than housekeeping, its latent power has yet to be leveraged by service companies. Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights. The principles can also be applied to offices, education institutes, and hospitals, as well manufacturing companies who wish to realize the full potential of 5S. This hands-on book is based on the author’s experience in catalyzing an enterprise-wide 5S implementation in India’s largest private sector bank, spread across more than 700 locations not only in India but also in places such as Canada, Singapore, Dubai. and London. This change initiative touched more than 15,000 people and had the involvement of employees across all levels of the organization. This book is based on all that he applied and learnt during this massive rollout. 5S can be converted to a management practice when implemented as a change initiative involving the organization at all levels, from the CEO to the process associate. Implementation requires an all-encompassing workplace system comprising structure, people, processes, practices, and infrastructure. Such a holistic implementation moves 5S away from being just another methodology and to an intervention that can change the hearts and minds of the employees, irrespective of the state of maturity of the organization in improvements. Benefits: The accompanying CD-ROM includes numerous templates that can be used to implement the ideas contained in the book. Contents: Chapter 1:5S Demystified Chapter 2: Prerequisites for Deployment Chapter 3: Deployment Steps Chapter 4: Enablers for Sustenance, Measures of Performance, and Approach to Deployment Chapter 5: Certification Chapter 6: Challenges in Deployment & Root Causes of Workplace Disorganization Appendices: Templates (also on accompanying CD-ROM) Glossary References

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About the Author:

Debashis Sarkar is currently Deputy General Manager - Organizational Excellence Group, at ICICI Bank in Mumbai, India. A key resource on improvements for ICICI group, he has been instrumental in putting together the quality roadmap for the bank and has catalyzed major change initiatives such as the enterprise-wide deployment of Lean (5S) and Business Process Management. An emerging thought leader in the domain of quality in India and South Asia, Debashis has written extensively on topics related to improvements and is behind "Choose to Close Approach to Lean Improvements." Sarkar has previously authored Lessons in Six Sigma: 72 Must Know Truths for Managers (Response - Sage, 2004) and Quality in Business: 76 Mantras for Managers (Response - Sage, 2003).

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Sarkar, Debashis
Editorial: ASQ Quality Press
ISBN 10: 0873896777 ISBN 13: 9780873896771
Nuevos PAPERBACK Cantidad: 1
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Cloud 9 Books
(Wellington, FL, Estados Unidos de America)
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Descripción ASQ Quality Press. PAPERBACK. Estado de conservación: New. 0873896777 New Condition. Nº de ref. de la librería NEW6.3237255

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Debashis Sarkar
Editorial: ASQ Quality Press (2006)
ISBN 10: 0873896777 ISBN 13: 9780873896771
Nuevos Paperback Cantidad: 2
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Murray Media
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Descripción ASQ Quality Press, 2006. Paperback. Estado de conservación: New. Nº de ref. de la librería P110873896777

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