A manual supplying the framework to implement a value-added assessment program for improving the effectiveness and efficiency of business processes. The volume covers business processes and evolution, methods for improvement, process analysis, the value-added assessment process, and time and cost elements. Each discussion emphasizes mapping techniques to simplify documentation and strategies to tailor processes to any type of business. Includes tables, graphs, and a non-value-added actions dictionary. Lacks a bibliography. Annotation c. by Book News, Inc., Portland, Or.
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