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Customer is King! - Tapa blanda

Harris, R. Lee

 
9780873891226: Customer is King!

Sinopsis

Provides advice on using the quality improvement process in customer services departments and service-oriented businesses

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Reseña del editor

According to the author, everybody pays lip service to the idea of good customer service, but few companies follow through. The Customer Is King! offers service and manufacturing companies a step-by-step approach for improving customer service--doing it right the first time and turning customers into business profitability.

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