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Getting Started in Service Design: A How-to-Do-It Manual for Librarians - Tapa blanda

Marquez, Joe J.

 
9780838915646: Getting Started in Service Design: A How-to-Do-It Manual for Librarians
Tapa blanda
ISBN 10: 0838915647 ISBN 13: 9780838915646
Editorial: Association of College & Research Libraries, 2017

Sinopsis

Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. Escorting readers through all the fundamentals, this how-to-do-it manual

  • introduces the service design concept, what it is used for, and how it can benefit every institution;
  • includes a checklist for determining if service design is the best approach;
  • describes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a “thick description” of the library’s users and behavior;
  • explains the importance of making assessment part of the fabric of the library, and offers tools following through;
  • reviews real-life examples of implemented service design, spotlighting how students and researchers use library services;
  • provides templates for documenting service design; and
  • offers advice for moving forward and managing change.
This book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Charlotte y Peter Fiell son dos autoridades en historia, teoría y crítica del diseño y han escrito más de sesenta libros sobre la materia, muchos de los cuales se han convertido en éxitos de ventas. También han impartido conferencias y cursos como profesores invitados, han comisariado exposiciones y asesorado a fabricantes, museos, salas de subastas y grandes coleccionistas privados de todo el mundo. Los Fiell han escrito numerosos libros para TASCHEN, entre los que se incluyen 1000 Chairs, Diseño del siglo XX, El diseño industrial de la A a la Z, Scandinavian Design y Diseño del siglo XXI.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Association of College & Research Libraries
Año de publicación
2017
Idioma
Inglés
ISBN 10 
0838915647
ISBN 13 
9780838915646
Encuadernación
Tapa blanda
Número de páginas
112
Contacto del fabricante
no disponible
Persona responsable
no disponible