Effective Difficult Conversations: A Step-by-Step Guide - Tapa blanda

Soehner, Catherine; Darling, Ann

 
9780838914953: Effective Difficult Conversations: A Step-by-Step Guide
Tapa blanda
ISBN 10: 0838914950 ISBN 13: 9780838914953
Editorial: ALA Editions, 2016

Sinopsis

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to

  • proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;
  • prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;
  • diffuse volatile emotions by maintaining a calm, measured approach; and
  • follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward
. Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Charlotte y Peter Fiell son dos autoridades en historia, teoría y crítica del diseño y han escrito más de sesenta libros sobre la materia, muchos de los cuales se han convertido en éxitos de ventas. También han impartido conferencias y cursos como profesores invitados, han comisariado exposiciones y asesorado a fabricantes, museos, salas de subastas y grandes coleccionistas privados de todo el mundo. Los Fiell han escrito numerosos libros para TASCHEN, entre los que se incluyen 1000 Chairs, Diseño del siglo XX, El diseño industrial de la A a la Z, Scandinavian Design y Diseño del siglo XXI.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
ALA Editions
Año de publicación
2016
Idioma
Inglés
ISBN 10 
0838914950
ISBN 13 
9780838914953
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
128
Contacto del fabricante
no disponible
Persona responsable
no disponible