Sinopsis
This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable attribute.
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Reseña del editor
This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable attribute.
Reseña del editor
"Reports results of nationwide field research conducted in 1988 to discover which characteristics or features people look at when deciding whether or not they think a library is effective". -- Public Libraries
Use with the companion volume (above) to improve customer service in your library.
"Sobre este título" puede pertenecer a otra edición de este libro.
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The Public Library Effectiveness Study: The Complete Report
Librería: SHIMEDIA, Brooklyn, NY, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Satisfaction Guaranteed or your money back. Nº de ref. del artículo: 0838906192
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EUR 88,99
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Se envía dentro de Estados Unidos de America
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