Quantum Quality - Tapa blanda

Reseña del editor

Now that everybody's got the quality message, the stakes are higher, merely keeping quality consistent is no longer enough. Companies now want to take quantam leaps in quality improvement. How do they do this? According to William C. Miller, they need a "new paradigm for quality which embraces yet expands beyond Quality Assurance and Total Quality Management". He calls the growing movement "Quantum Quality". Miller's book lays a foundation for bringing this new model into an organization. He explains how to integrate Total Quality with learning, creativity and innovation.