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Vital Signs: Using Time, Cost and Quality Performance Measurements to Chart Your Company's Future - Tapa dura

Hronec, Stephen M.

 
9780814450734: Vital Signs: Using Time, Cost and Quality Performance Measurements to Chart Your Company's Future
Tapa dura
ISBN 10: 0814450733 ISBN 13: 9780814450734
Editorial: Amacom, 1993

Sinopsis

"Vital Signs" reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies. This text looks at how to find the facts about a company's performance, and explains every step needed to set up and run highly effective measurement systems. "Vital Signs" demonstrates how to make powerful use of often-misused tools and techniques, such as benchmarking, competitor/market analysis, surveys and focus groups. Example from Federal Express, Motorola, Milliken and others illuminate the author's points. With Action Steps at the end of each chapter, "Vital Signs" show readers how to install truly efficient performance measures that: focus on the customer; improve processes; understand and control costs; and encourage and facilitate change.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

"Vital Signs" reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies. This text looks at how to find the facts about a company's performance, and explains every step needed to set up and run highly effective measurement systems. "Vital Signs" demonstrates how to make powerful use of often-misused tools and techniques, such as benchmarking, competitor/market analysis, surveys and focus groups. Example from Federal Express, Motorola, Milliken and others illuminate the author's points. With Action Steps at the end of each chapter, "Vital Signs" show readers how to install truly efficient performance measures that: focus on the customer; improve processes; understand and control costs; and encourage and facilitate change.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Amacom
Año de publicación
1993
Idioma
Inglés
ISBN 10 
0814450733
ISBN 13 
9780814450734
Encuadernación
Tapa dura
Número de páginas
256
Contacto del fabricante
no disponible
Persona responsable
no disponible