The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service - Tapa blanda

DOANE, Darryl S.; SLOAT, Rose D.

 
9780814433355: The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service
Tapa blanda
ISBN 10: 0814433359 ISBN 13: 9780814433355
Editorial: AMACOM, 2005

Sinopsis

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
AMACOM
Año de publicación
2005
Idioma
Inglés
ISBN 10 
0814433359
ISBN 13 
9780814433355
Encuadernación
Tapa blanda
Número de páginas
304
Contacto del fabricante
Amacom
https://www.harpercollins.co.jp/

Via Energy Park, 20
Vimercate
MI
20871
Italia

Otras ediciones populares con el mismo título

9780814472590: The Customer Service Activity Book: 50 Activities For Inspiring Exceptional Service

Edición Destacada

ISBN 10:  0814472591 ISBN 13:  9780814472590
Editorial: Amacom, 2005
Tapa blanda