Conflict 101: A Manager's Guide to Resolving Problems so Everyone Can Get Back to Work

3,62 valoración promedio
( 24 valoraciones por GoodReads )
 
9780814417119: Conflict 101: A Manager's Guide to Resolving Problems so Everyone Can Get Back to Work
From the Publisher:

We all know conflict is unavoidable…especially in the workplace. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it’s a manager’s role to navigate relationships, and build compromises and collaborations.

Conflict 101 gives readers the tools they need to ensure not only that employees get backon track, but that disagreements breed positive results. Readers will learn how to:

  • Build trust
  • Harness negative emotions
  • Encourage apologies and forgiveness
  • Use a solution-seeking approach
  • Say what needs to be said

Incorporating anecdotes taken farom the author’s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

From the Back Cover:

Whenever human beings interact, it’s inevitable that conflict—when what one person wants, needs, or expects interferes with what others want, need, or expect—will bubble up to the surface…and no more so than at the office. Whatever the cause, it’s your job as a manager to ensure that these ripples of discord don’t lead to a lack of productivity, increased employee turnover and absenteeism, and other natural consequences of workplace friction.

Conflict 101 gives you the tools you need to navigate relationships, build compromises and collaborations, and not only get your people back on track, but channel the energy of disagreements into positive results. You’ll discover practical, immediately usable ways to:

• build trust among coworkers

• harness negative emotions

• encourage apologies and forgiveness, and

• use a solution-seeking approach to resolving employee differences

• say what needs to be said in any situation involving interpersonal tension.

Whether it’s a disagreement about processes, factionalism over where money and staff will come from, or the byproduct of complicated relationships or differences stemming from iden­ti­ties or values, it’s imperative that you stem the tide of conflict and keep your people focused.

Advance Praise for Conflict 101

“Susan Shearouse's magnificent Conflict 101 provides the essential tools for improving our working relationships. Her humor and wisdom make this book a powerful guide. A joy to read!” — Robert Maurer, Ph.D., Faculty, UCLA and University of Washington Schools of Medicine; author of One Small Step Can Change Your Life

“Workplace conflict is pervasive and effective skills to intervene are too often limited. This is an especially valuable resource for employees and supervisors facing the challenges of managing conflict. It is engagingly written, grounded with real experiences in the field.” — Sandra I. Cheldelin, Vernon M. and Minnie I. Lynch Professor, Institute for Conflict Analysis and Resolution, George Mason University

SUSAN H. SHEAROUSE has a Masters Degree in Conflict Resolution and served as Executive Director of the National Conference on Peacemaking and Conflict Resolution. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Shearouse, Susan H.
Editorial: AMACOM
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos PAPERBACK Cantidad: 1
Librería
Hawking Books
(Lake Arrowhead, CA, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814417116 A brand-new, unused copy in perfect condition. Five star seller - Buy with confidence!. Nº de ref. de la librería Z0814417116ZN

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,96
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Shearouse, Susan H.
Editorial: Amacom, United States (2011)
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Paperback Cantidad: 10
Impresión bajo demanda
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2011. Paperback. Estado de conservación: New. 226 x 150 mm. Language: English . Brand New Book ***** Print on Demand *****.We all know conflict is unavoidable.especially in the workplace. Whether it s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it s a manager s role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: * Build trust * Harness negative emotions * Encourage apologies and forgiveness * Use a solution-seeking approach * Say what needs to be said Incorporating anecdotes taken from the author s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. Nº de ref. de la librería AAV9780814417119

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 13,24
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Shearouse, Susan H.
Editorial: Amacom, United States (2011)
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Paperback Cantidad: 10
Impresión bajo demanda
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2011. Paperback. Estado de conservación: New. 226 x 150 mm. Language: English . Brand New Book ***** Print on Demand *****. We all know conflict is unavoidable.especially in the workplace. Whether it s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it s a manager s role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: * Build trust * Harness negative emotions * Encourage apologies and forgiveness * Use a solution-seeking approach * Say what needs to be said Incorporating anecdotes taken from the author s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. Nº de ref. de la librería AAV9780814417119

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 13,27
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Shearouse, Susan H.
Editorial: McGraw-Hill Education (2011)
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Cantidad: > 20
Impresión bajo demanda
Librería
PBShop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 2011. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. de la librería IP-9780814417119

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 11,69
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,76
A Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Shearouse, Susan H.
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Paperback Cantidad: > 20
Impresión bajo demanda
Librería
BargainBookStores
(Grand Rapids, MI, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Estado de conservación: New. This item is printed on demand. Item doesn't include CD/DVD. Nº de ref. de la librería 1989649

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,21
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,76
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Shearouse, Susan H.
Editorial: Amacom 2011-06-01 (2011)
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Cantidad: 5
Librería
Chiron Media
(Wallingford, Reino Unido)
Valoración
[?]

Descripción Amacom 2011-06-01, 2011. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-ING-00760138

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,89
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Shearouse, Susan H.
Editorial: Amacom (2016)
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Paperback Cantidad: 1
Impresión bajo demanda
Librería
Ria Christie Collections
(Uxbridge, Reino Unido)
Valoración
[?]

Descripción Amacom, 2016. Paperback. Estado de conservación: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Nº de ref. de la librería ria9780814417119_lsuk

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,62
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,79
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Shearouse, Susan H.
Editorial: AMACOM (2011)
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Tapa blanda Cantidad: 1
Librería
Book Deals
(Lewiston, NY, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM, 2011. Estado de conservación: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: We all know conflict is unavoidable.especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: - Build trust - Harness negative emotions - Encourage apologies and forgiveness - Use a solution-seeking approach - Say what needs to be said Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. Nº de ref. de la librería ABE_book_new_0814417116

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,76
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Shearouse, Susan H.
Editorial: AMACOM/American Management Association
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Paperback Cantidad: 20
Librería
BuySomeBooks
(Las Vegas, NV, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM/American Management Association. Paperback. Estado de conservación: New. Paperback. 272 pages. Dimensions: 8.9in. x 5.9in. x 0.8in.We all know conflict is unavoidable. . . especially in the workplace. Whether its a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, its a managers role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: Build trust Harness negative emotions Encourage apologies and forgiveness Use a solution-seeking approach Say what needs to be said Incorporating anecdotes taken from the authors twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. de la librería 9780814417119

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,23
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,73
A Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Shearouse, Susan H.
Editorial: AMACOM (2011)
ISBN 10: 0814417116 ISBN 13: 9780814417119
Nuevos Paperback Cantidad: 1
Librería
Irish Booksellers
(Rumford, ME, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM, 2011. Paperback. Estado de conservación: New. book. Nº de ref. de la librería 0814417116

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 19,49
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda