Customer Service Training 101: Quick and Easy Techniques That Get Great Results

3,71 valoración promedio
( 48 valoraciones por Goodreads )
 
9780814416419: Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing.

How do they do it? How can you do it? Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances. Filled with step-by-step, interactive lessons that you can customize to fit your team's needs and learning styles, this superpractical guide shows how to ensure that service representatives always:

Involving your entire team by personalizing specific service scenarios enables you to teach and reinforce precise, repeatable techniques that work to enhance positive, customer-focused attitudes. Use the discussion topics and key points summaries in each chapter for follow-up. Designed for immediate use in any customer service environment, Customer Service Training 101 provides the very best proven service strategies, saving you the time, energy, and expense of building or rebuilding a complete training program from scratch.

If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers---today and well into the future---this book is for you!

"Sinopsis" puede pertenecer a otra edición de este libro.

Book Description:

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:

· Projecting a positive attitude and making a great first impression

· Communicating effectively, both verbally and nonverbally

· Developing trust, establishing rapport, and making customers feel valued

· Confidently handling difficult customers and situations

New features include “How Do I Measure Up?” self-assessments, and “Doing It Right” examples from the author’s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

About the Author:

RENÉE EVENSON has worked in the customer service management field for 25 years, 15 of them as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Evenson, Renee
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Cantidad: > 20
Librería
Pbshop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2010. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780814416419

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 11,50
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,39
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Renee Evenson
Editorial: Amacom, United States (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Paperback Cantidad: 10
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2010. Paperback. Estado de conservación: New. 2nd Revised edition. Language: English . Brand New Book. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: Projecting a positive attitude and making a great first impression Communicating effectively, both verbally and nonverbally Developing trust, establishing rapport, and making customers feel valued Confidently handling difficult customers and situations New features include How Do I Measure Up? self-assessments, and Doing It Right examples from the author s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is aug mented with instructive sidebars, a summary of key points, practice exercises, and so much more. Nº de ref. de la librería AA39780814416419

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,98
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Evenson, Renee
Editorial: AMACOM/American Management Association 10/6/2010 (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Paperback or Softback Cantidad: 5
Librería
BargainBookStores
(Grand Rapids, MI, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM/American Management Association 10/6/2010, 2010. Paperback or Softback. Estado de conservación: New. Customer Service Training 101. Book. Nº de ref. de la librería BBS-9780814416419

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 15,87
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Evenson, Renee
Editorial: AMACOM (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Paperback Cantidad: 2
Librería
Save With Sam
(North Miami, FL, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM, 2010. Paperback. Estado de conservación: New. Brand New!. Nº de ref. de la librería 0814416411

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 13,35
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,55
A Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Renee Evenson
Editorial: Amacom, United States (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Paperback Cantidad: 10
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2010. Paperback. Estado de conservación: New. 2nd Revised edition. Language: English . Brand New Book. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: Projecting a positive attitude and making a great first impression Communicating effectively, both verbally and nonverbally Developing trust, establishing rapport, and making customers feel valued Confidently handling difficult customers and situations New features include How Do I Measure Up? self-assessments, and Doing It Right examples from the author s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is aug mented with instructive sidebars, a summary of key points, practice exercises, and so much more. Nº de ref. de la librería AA39780814416419

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,00
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Evenson, Renee
Editorial: AMACOM (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Paperback Cantidad: > 20
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM, 2010. Paperback. Estado de conservación: New. Never used!. Nº de ref. de la librería 0814416411

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,39
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 1,69
A Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Evenson
Editorial: Amacom Books, USA (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Softcover Cantidad: 5
Librería
a2zbooks
(Burgin, KY, Estados Unidos de America)
Valoración
[?]

Descripción Amacom Books, USA, 2010. Softcover. Estado de conservación: New. Second Edition. NEW,may have some minor wear from storage. Multiple copies available this title. Quantity Available: 5. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0814416411. ISBN/EAN: 9780814416419. Pictures of this item not already displayed here available upon request. Inventory No: 1561039770. Nº de ref. de la librería 1561039770

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 13,11
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,95
A Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Evenson, Renee
Editorial: AMACOM
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos PAPERBACK Cantidad: 1
Librería
Booklot COM LLC
(Philadelphia, PA, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814416411. Nº de ref. de la librería Z0814416411ZN

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 17,10
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Evenson, Renee
Editorial: AMACOM
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos PAPERBACK Cantidad: 10
Librería
Lakeside Books
(Benton Harbor, MI, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814416411 BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!|1.1. Nº de ref. de la librería OTF-S-9780814416419

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,53
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,39
A Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Renee Evenson
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Cantidad: 5
Librería
ReadWhiz
(Portland, OR, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Nº de ref. de la librería ria9780814416419_ing

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 19,42
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda