Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Agency/Distributed)

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9780814416419: Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Agency/Distributed)

Book by EVENSON RENE

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Críticas:

.".. rule book providing winning game plans for exceptional customer service...it will raise the bar of excellence you want to be known for." "--Training Media Review"

Reseña del editor:

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:

  • Projecting a positive attitude and making a great first impression
  • Communicating effectively, both verbally and nonverbally
  • Developing trust, establishing rapport, and making customers feel valued
  • Confidently handling difficult customers and situations

New features include “How Do I Measure Up?” self-assessments, and “Doing It Right” examples from the author’s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is aug mented with instructive sidebars, a summary of key points, practice exercises, and so much more.

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Evenson, Renee
ISBN 10: 0814416411 ISBN 13: 9780814416419
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Descripción 2010. PAP. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería KB-9780814416419

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Renee Evenson
Editorial: Amacom, United States (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
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Descripción Amacom, United States, 2010. Paperback. Estado de conservación: New. 2nd Revised edition. 231 x 185 mm. Language: English . Brand New Book. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: projecting a positive attitude and making a great first impression; communicating effectively, both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued; and confidently handling difficult customers and situations. The new features include: How Do I Measure Up? self-assessments, and Doing It Right examples from the author s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more. Nº de ref. de la librería AA39780814416419

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Evenson, Renee
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Descripción 2010. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780814416419

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Renee Evenson
Editorial: Amacom, United States (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
Nuevos Paperback Cantidad: 10
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The Book Depository
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Descripción Amacom, United States, 2010. Paperback. Estado de conservación: New. 2nd Revised edition. 231 x 185 mm. Language: English . Brand New Book. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: projecting a positive attitude and making a great first impression; communicating effectively, both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued; and confidently handling difficult customers and situations. The new features include: How Do I Measure Up? self-assessments, and Doing It Right examples from the author s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more. Nº de ref. de la librería AA39780814416419

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Evenson, Renee
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Descripción Paperback. Estado de conservación: New. Nº de ref. de la librería 872855

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Evenson, Renee
Editorial: AMACOM (2010)
ISBN 10: 0814416411 ISBN 13: 9780814416419
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Murray Media
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Descripción AMACOM, 2010. Paperback. Estado de conservación: New. Nº de ref. de la librería 0814416411

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ISBN 10: 0814416411 ISBN 13: 9780814416419
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Descripción Amacom Books, USA, 2010. Softcover. Estado de conservación: New. Second Edition. NEW,may have some minor wear from storage. Multiple copies available this title. Quantity Available: 5. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0814416411. ISBN/EAN: 9780814416419. Pictures of this item not already displayed here available upon request. Inventory No: 1561039770. Nº de ref. de la librería 1561039770

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ISBN 10: 0814416411 ISBN 13: 9780814416419
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Descripción AMACOM/American Management Association. Paperback. Estado de conservación: New. Paperback. 224 pages. Dimensions: 9.1in. x 7.3in. x 0.7in.Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: projecting a positive attitude and making a great first impression; communicating effectively, both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued; and confidently handling difficult customers and situations. The new features include: How Do I Measure Up self-assessments, and Doing It Right examples from the authors extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. de la librería 9780814416419

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Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814416411. Nº de ref. de la librería Z0814416411ZN

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Grand Eagle Retail
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Descripción Paperback. Estado de conservación: New. 2nd. 188mm x 236mm x 17mm. Paperback. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunit.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 224 pages. 0.421. Nº de ref. de la librería 9780814416419

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