How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work - Tapa blanda

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Richard S. Gallagher is a former customer service executive who is now a popular corporate trainer and public speaker specializing in the mechanics of customer interaction. He is the author of several books including Great Customer Connections (978-0-8144-7308-5) and What to Say to a Porcupine (978-0-8144-1055-4).

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Sometimes it’s hard to keep our communication with coworkers positive. Whether it’s with a boss, someone we manage, or a peer, bringing up and resolving awkward and challeng­ing situations is never easy—and it’s potentially explosive! But interactions that might otherwise become verbal tugs-of-war can easily be transformed from stressful moments of criticism to collaborative, problem-solving exchanges…just by using the right technique.

How to Tell Anyone Anything gives you a unique method for delivering constructive, positive messages that will create real changes in behavior and performance. Drawing from the latest in psychology on how best to connect with others, this book shows you step by step how to get your message across successfully while keeping feelings and relationships intact. Complete with helpful examples, How to Tell Anyone Anything reveals the painless new approach to communication we can all use to make our most challenging conversations both productive and stress-free.

Advance Praise for How to Tell Anyone Anything

“Gallagher’s remarkable, easy-to-use approach will teach you how to handle your most difficult workplace conversations, and even help turn some of your most challenging employees into valuable contributors. This book’s sound psychological concepts—and Rich’s gentle humor—will change the way you talk to people!”

— Jennifer J. Halpern, Ph.D., LMSW, CEO of The Decision Specialist;

and coauthor of Debating Rationality

“A wide chasm separates those who avoid difficult conversations and those who can effectively handle them. Rich Gallagher draws on years of experience and research to give a simple, highly readable yet effective set of steps to help you get from ‘here’ to ‘there.’”

— Phil Verghis, President, The Verghis Group, Inc.;

and author of The Ultimate Customer Support Executive

“Richard Gallagher nails it! How to Tell Anyone Anything is loaded with simple, systematic tools that will empower you to…well, ‘tell anyone anything!’ Transform your communication skills with this easy, powerful read.”

— Patty Kreamer, CPO®, Founder, www.ByeByeClutter.com;

and author of …But I Might Need It Someday!

Richard S. Gallagher is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections and What to Say to a Porcupine. He lives in Ithaca, New York.