The Complete Guide to Conflict Resolution in the Workplace - Tapa dura

Masters

 
9780814406298: The Complete Guide to Conflict Resolution in the Workplace
Tapa dura
ISBN 10: 0814406297 ISBN 13: 9780814406298
Editorial: Amacom, 2002

Sinopsis

In most areas of their lives, people thrive on conflict, yet in the workplace they try to steer clear. Conflict, though, is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not the conflict itself, but managing the conflict. This manual explains how to design a complete conflict resolution system and develop the skills to implement it. Filled with exercises, case studies and checklists the book also supplies an overview of workplace conflict; the tools for measuring it; and the techniques for resolving conflict. It covers such conflicts as: negotiation; labour-management partnerships; third-party disputes; mediation; and arbitration.

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Acerca del autor

Masters is a professor at the Katz Graduate School of Business, University of Pittsburgh. Albright is Head of the Department of Management, U.S. Coast Guard Academy. Both are also consultants to major corporations and public sector organizations.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Amacom
Año de publicación
2002
Idioma
Inglés
ISBN 10 
0814406297
ISBN 13 
9780814406298
Encuadernación
Tapa dura
Número de páginas
368
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9780814417188: The Complete Guide to Conflict Resolution in the Workplace

Edición Destacada

ISBN 10:  0814417183 ISBN 13:  9780814417188
Editorial: Amacom, 2002
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