Customer Service in Libraries: Best Practices (Best Practices in Library Services) - Tapa blanda

 
9780810887480: Customer Service in Libraries: Best Practices (Best Practices in Library Services)
Tapa blanda
ISBN 10: 0810887487 ISBN 13: 9780810887480
Editorial: Scarecrow Press, 2013

Sinopsis

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca de los autores

Charles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries.

Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Scarecrow Press
Año de publicación
2013
Idioma
Inglés
ISBN 10 
0810887487
ISBN 13 
9780810887480
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
120
Editor
Harmon Charles
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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