Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (Suny Series, Speech Communication)

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9780791421864: Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (Suny Series, Speech Communication)

"This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject." -- Dudley D. Cahn, State University of New York at New Paltz

Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.

"It is well written, comprehensive, and articulate in building a case of a general theory of image restoration. As I read the book, I was astonished at the list of ideas that the material prompted me to generate for future research. Good writing and new springboards should do that, and his book serves that role." -- Beth M. Waggenspack, Virginia Polytechnic Institute and State University

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About the Author:

William L. Benoit is Assistant Professor of Communication at the University of Missouri. He is also co-editor of Readings in Argumentation.

"Sobre este título" puede pertenecer a otra edición de este libro.

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William L. Benoit
Editorial: State University of New York Press, United States (1995)
ISBN 10: 0791421864 ISBN 13: 9780791421864
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Descripción State University of New York Press, United States, 1995. Paperback. Estado de conservación: New. New.. Language: English . Brand New Book ***** Print on Demand *****.Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse. Nº de ref. de la librería APC9780791421864

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William L. Benoit
Editorial: State University of New York Press, United States (1995)
ISBN 10: 0791421864 ISBN 13: 9780791421864
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Descripción State University of New York Press, United States, 1995. Paperback. Estado de conservación: New. New.. Language: English . Brand New Book ***** Print on Demand *****. Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse. Nº de ref. de la librería APC9780791421864

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William L. Benoit
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Descripción State University of New York Press, 1994. PAP. Estado de conservación: New. New Book. Delivered from our UK warehouse in 3 to 5 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. de la librería IQ-9780791421864

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William L. Benoit
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Descripción State University of New York Press. Paperback. Estado de conservación: New. Paperback. 208 pages. Dimensions: 9.2in. x 6.0in. x 0.5in.This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive Ive seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject. -- Dudley D. Cahn, State University of New York at New PaltzBecause responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse. It is well written, comprehensive, and articulate in building a case of a general theory of image restoration. As I read the book, I was astonished at the list of ideas that the material prompted me to generate for future research. Good writing and new springboards should do that, and his book serves that role. -- Beth M. Waggenspack, Virginia Polytechnic Institute and State University This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. de la librería 9780791421864

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