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Sinopsis
Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works.
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Acerca del autor
RICHARD CHANG, Ph.D., president and CEO of Richard Chang Associates, Inc., is an internationally recognized management consultant whose clients include Toshiba, Marriott, Fidelity Investments, Hasbro, and Universal Studios. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award. MARK W. MORGAN, Ed.D., is a senior consultant with Richard Chang Associates, Inc., and serves as an examiner for the Malcolm Baldridge National Quality Award. He also taught at the Florida Institute of Technology and the University of Central Florida.
De la contraportada
Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works.
De la solapa interior
Despite a daily deluge of reports, e-mails, and briefings, most business leaders can't tell whether their organizations are winning or losing. That's because the pressures of modern management have left them with less time than ever before to analyze, interpret, and act on the information available to them. Performance Scorecards help these busy leaders slice through the information glut to reduce the time they have to spend deciphering data and increase their ability to make the right business decisions.Like an airplane's control panel or an automobile's dashboard, scorecards help businesses stay on course by providing a comprehensive view of their activities and performance. But while other scorecards track a predetermined set of indicators, Performance Scorecards can be customized to measure the factors specific to an individual organization's progress, providing a greater degree of flexibility than ever before. Managers can use Performance Scorecards to gauge sales, employee satisfaction, quality--whatever factors most influence their own company's success.In this book, Richard Chang and Mark Morgan, who together have more than forty years of organizational measurement experience, use the story of fictional manager Vince Sharp to give readers an accessible and jargon-free introduction to the benefits of this flexible measurement method. They combine a compelling narrative with informative examples and graphics to clearly demonstrate how to develop Performance Scorecards, apply their techniques, and avoid common obstacles to their use.Along with Vince, readers learn how Performance Scorecards can help them focus on the measures that matter to their own customers, employees, and stakeholders--and implement the right measures in the right places at the right times.
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Performance Scorecards: Measuring the Right Things in the Real World
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Jossey-Bass, 2000
ISBN 10: 0787952729
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Performance Scorecards : Measuring the Right Things in the Real World
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Jossey-Bass, 2000
ISBN 10: 0787952729
ISBN 13: 9780787952723
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Performance Scorecards: Measuring the Right Things in the Real World
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Jossey Bass, 2000
ISBN 10: 0787952729
ISBN 13: 9780787952723
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Librería: Anybook.com, Lincoln, Reino Unido
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Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780787952723. Nº de ref. del artículo: 9735130
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Performance Scorecards: Measuring the Right Things in the Real World
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Jossey-Bass, 2000
ISBN 10: 0787952729
ISBN 13: 9780787952723
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Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
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Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.2. Nº de ref. del artículo: G0787952729I4N00
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Performance Scorecards: Measuring the Right Things in the Real World
Publicado por
Jossey-Bass, 2000
ISBN 10: 0787952729
ISBN 13: 9780787952723
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Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
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Performance Scorecards: Measuring the Right Things in the Real World
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Hardcover. Condición: Very Good. Performance Scorecards: Measuring the Right Things in the Real World This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780787952723
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Performance Scorecards: Measuring the Right Things in the Real World
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Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780787952723
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Performance Scorecards : Measuring the Right Things in the Real World
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Wiley & Sons, Incorporated, John, 2000
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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Performance Scorecards : Measuring the Right Things in the Real World
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Wiley & Sons, Incorporated, John, 2000
ISBN 10: 0787952729
ISBN 13: 9780787952723
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 8997254-6
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Performance Scorecards: Measuring the Right Things in the Real World
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Jossey-Bass, 2000
ISBN 10: 0787952729
ISBN 13: 9780787952723
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hardcover. Condición: As New. Appears to be unused. Orphans Treasure Box sells books to raise money for orphans and vulnerable kids. Nº de ref. del artículo: yy-04152023-064
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