Why Didn't You Say That in the First Place? How to Be Understood at Work (Jossey-Bass Management Series) - Tapa blanda

Heyman, Richard

 
9780787903442: Why Didn't You Say That in the First Place? How to Be Understood at Work (Jossey-Bass Management Series)
Tapa blanda
ISBN 10: 0787903442 ISBN 13: 9780787903442
Editorial: Jossey-Bass, 1997

Sinopsis

Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way.

You'll discover:
* Why nobody understands you
* Why misunderstanding is normal
* The power of strategic talk
* Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.

De la contraportada

Welcome to the Information Age...an age in which miraculous machines help us communicate at lightning speed with people throughout an office, throughout a corporation and throughout the world. Never before have the avenues of expression at our disposal been so immediate, so far-reaching or so varied. But as surely as these technological marvels heighten our ability to inform and interact, so do they increase the chances for costly miscommunication. In Why Didn't You Say That in the First Place?, Richard Heyman breaks the business communications barrier that leads to unnecessary misunderstandings. Drawing on his academic background in conversation analysis and his real-world experience addressing business communication problems, Heyman provides a practical, hands-on method of making sure what you meant to say is clearly understood by all. Here, in lively, down-to-earth language, Heyman explains how to- Overcome the ambiguities of language and use our skills as both speaker and listener to create shared meaning,- Rise above stereotypes and use strategic talk to communicate with everyone at work,- Learn to systematically use questions, examples, and paraphrasing in everyday conversations,- Build a workplace culture that encourages people to say, without fear, I don't understand. Using anecdotes, checklists, and examples taken from actual organizational transcripts as learning tools, this book gives you the power to ensure that your point -- whether spoken or written -- always comes across loud and, most importantly, clear.

De la solapa interior

Welcome to the Information Age...an age in which miraculous machines help us communicate at lightning speed with people throughout an office, throughout a corporation and throughout the world. Never before have the avenues of expression at our disposal been so immediate, so far-reaching or so varied. But as surely as these technological marvels heighten our ability to inform and interact, so do they increase the chances for costly miscommunication. In Why Didn't You Say That in the First Place?, Richard Heyman breaks the business communications barrier that leads to unnecessary misunderstandings. Drawing on his academic background in conversation analysis and his real-world experience addressing business communication problems, Heyman provides a practical, hands-on method of making sure what you meant to say is clearly understood by all. Here, in lively, down-to-earth language, Heyman explains how to- Overcome the ambiguities of language and use our skills as both speaker and listener to create shared meaning, - Rise above stereotypes and use strategic talk to communicate with everyone at work, - Learn to systematically use questions, examples, and paraphrasing in everyday conversations, - Build a workplace culture that encourages people to say, without fear, I don't understand. Using anecdotes, checklists, and examples taken from actual organizational transcripts as learning tools, this book gives you the power to ensure that your point -- whether spoken or written -- always comes across loud and, most importantly, clear.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Jossey-Bass
Año de publicación
1997
Idioma
Inglés
ISBN 10 
0787903442
ISBN 13 
9780787903442
Encuadernación
Tapa blanda
Número de páginas
212
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781555426538: Why Didn't You Say That in the First Place?: How to be Understood at Work (Jossey-Bass management series)

Edición Destacada

ISBN 10:  1555426530 ISBN 13:  9781555426538
Editorial: Jossey-Bass Inc.,U.S., 1994
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