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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality - Tapa blanda

Despina Dapias Wilson

 
9780786430369: The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Tapa blanda
ISBN 10: 0786430362 ISBN 13: 9780786430369
Editorial: McFarland and Company, Inc., 2007

Sinopsis

Today’s libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization’s infrastructure, performance management and fact-based decision making.

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Acerca del autor

Despina Dapias Wilson is a management analyst II for the Delaware State Library.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
McFarland and Company, Inc.
Año de publicación
2007
Idioma
Inglés
ISBN 10 
0786430362
ISBN 13 
9780786430369
Encuadernación
Tapa blanda
Número de páginas
222
Contacto del fabricante
no disponible
Persona responsable
no disponible