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Total Quality Management in Healthcare: Implementation Strategies for Optimum Results - Tapa dura

Stamatis, D. H.

 
9780786309801: Total Quality Management in Healthcare: Implementation Strategies for Optimum Results
Tapa dura
ISBN 10: 0786309806 ISBN 13: 9780786309801
Editorial: Irwin Professional Publishing, 1996

Sinopsis

This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Irwin Professional Publishing
Año de publicación
1996
Idioma
Inglés
ISBN 10 
0786309806
ISBN 13 
9780786309801
Encuadernación
Tapa dura
Número de páginas
368
Contacto del fabricante
no disponible
Persona responsable
no disponible