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Customer-Centered Reengineering: Remapping for Total Customer Value - Tapa dura

Crego, Edwin T.; Schiffrin, Peter D.

 
9780786302987: Customer-Centered Reengineering: Remapping for Total Customer Value

Sinopsis

Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".

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Acerca del autor

Edwin T. Crego, Jr. is managing director of the TQS Group in Chicago.

De la contraportada

Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".

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