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Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards - Tapa dura

Ammons, David N.

 
9780761920786: Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards
Tapa dura
ISBN 10: 0761920781 ISBN 13: 9780761920786
Editorial: Sage Publications, Inc, 2001

Sinopsis

The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services.

New to this edition:

-Updated charts and data throughout

-New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services"

-Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalities―Fort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennessee―in various administrative capacities. Among his seven books on local governmentmanagement are Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards (Sage Publications, 2001); Leading Performance Management in Local Government (ICMA, 2008); and Tools for Decision Making: A Practical Guide for Local Government (CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma

De la contraportada

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Sage Publications, Inc
Año de publicación
2001
Idioma
Inglés
ISBN 10 
0761920781
ISBN 13 
9780761920786
Encuadernación
Tapa dura
Número de edición
2
Número de páginas
512
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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