A Guide to Customer Service Skills for the Help Desk Professional - Tapa blanda

Knapp, Donna

 
9780760072622: A Guide to Customer Service Skills for the Help Desk Professional
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ISBN 10: 0760072620 ISBN 13: 9780760072622
Editorial: Course Technology Inc, 1999

Sinopsis

This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Course Technology Inc
Año de publicación
1999
Idioma
Inglés
ISBN 10 
0760072620
ISBN 13 
9780760072622
Encuadernación
Tapa blanda
Número de páginas
160
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9789812403681: A Guide to Customer Service Skills for the Help Desk Professional

Edición Destacada

ISBN 10:  981240368X ISBN 13:  9789812403681
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