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Sinopsis
This text provides a broad overview of the help desk. Topics include the types of help desks, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes, procedures, and technologies that ensure the help desk is operating efficiently and effectively. Hands-on activities and case projects help students learn real-world applications and examples of all concepts covered.
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Reseña del editor
This text provides a broad overview of the help desk. Topics include the types of help desks, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes, procedures, and technologies that ensure the help desk is operating efficiently and effectively. Hands-on activities and case projects help students learn real-world applications and examples of all concepts covered.
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A Guide to Help Desk Concepts
Publicado por
Course Technology, 1998
ISBN 10: 0760071500
ISBN 13: 9780760071502
Antiguo o usado
paperback
Librería: HPB-Red, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_411908222
Cantidad disponible: 1 disponibles