Understanding Quality: No. 3 (Super S.) - Tapa blanda

Reseña del editor

This workbook will enable managers to:

· explain what quality means;
· recognize the benefits of quality improvement and development in their work, and appreciate methods of establishing the costs of quality;
· have a good understanding of Total Quality Management;
· identify their customers and find ways of improving the quality of the goods and services they provide them;
· lead their team in taking practical and positive steps towards higher work quality.