Sinopsis
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management.
* More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).
The best-selling TQM book
Completely revised and improved
Includes implementing TQM, teamwork, culture change, Baldrige, QFD and much more
"Sobre este título" puede pertenecer a otra edición de este libro.
Otras ediciones populares con el mismo título
Resultados de la búsqueda para Total Quality Management: The Management of Change...
Imagen de archivo
Total Quality Management: The Management of Change Through Process Improvement
Publicado por
Butterworth-Heinemann, 1995
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00058988699
Comprar usado
EUR 3,50
Gastos de envío:
GRATIS
A Estados Unidos de America
Cantidad disponible: 5 disponibles
Imagen de archivo
Total Quality Management: The Management of Change Through Process Improvement
Publicado por
Butterworth-Heinemann, 1995
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Acceptable. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00059027347
Comprar usado
EUR 3,50
Gastos de envío:
GRATIS
A Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Total Quality Management: The Management of Change Through Process Improvement
Publicado por
Butterworth-Heinemann, 1993
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: HPB-Red, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
hardcover. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_366138979
Comprar usado
EUR 5,91
Gastos de envío:
EUR 3,24
A Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Total Quality Management: The route to improving performance
Publicado por
A Butterworth-Heinemann Title 17/02/1994, 1994
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Nº de ref. del artículo: 7719-9780750609937
Comprar usado
EUR 3,96
Gastos de envío:
EUR 5,66
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
Total Quality Management: The route to improving performance
Publicado por
Butterworth-Heinemann Ltd, 1995
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: wbs5372694417
Comprar usado
EUR 1,69
Gastos de envío:
EUR 9,64
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Total Quality Management: The route to improving performance
Publicado por
A Butterworth-Heinemann Title 17/02/1994, 1994
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Nº de ref. del artículo: 6545-9780750609937
Comprar usado
EUR 3,96
Gastos de envío:
EUR 7,92
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Total Quality Management : The Route to Improving Performance
Publicado por
Taylor & Francis Group, 1993
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. 2nd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 6927951-6
Comprar usado
EUR 5,35
Gastos de envío:
EUR 9,08
De Reino Unido a Estados Unidos de America
Cantidad disponible: 4 disponibles
Imagen de archivo
Total Quality Management : The Route to Improving Performance
Publicado por
Taylor & Francis Group, 1993
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. 2nd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: GRP16271505
Comprar usado
EUR 5,35
Gastos de envío:
EUR 9,08
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Total Quality Management: The Management of Change Through Process Improvement
Publicado por
Butterworth-Heinemann, 1995
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: Phatpocket Limited, Waltham Abbey, HERTS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Acceptable. Used - Acceptable. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library with wear and barcode page may have been removed. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Nº de ref. del artículo: Z1-B-016-01927
Comprar usado
EUR 3,80
Gastos de envío:
EUR 12,08
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Total Quality Management: The Route to Improving Performance
Publicado por
Butterworth-Heinemann, 1993
ISBN 10: 0750609931
ISBN 13: 9780750609937
Antiguo o usado
Tapa dura
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,950grams, ISBN:9780750609937. Nº de ref. del artículo: 9027782
Comprar usado
EUR 2,93
Gastos de envío:
EUR 14,69
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles