This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. The book offers a programme for developing customer service, quality improvement and organizational support. The topics covered include signalling commitment, listening to your customers, developing the required skills among the personnel in your organization, marketing, and measuring success.
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Paperback. Condición: USED_FAIR. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Nº de ref. del artículo: GOR009360511
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Paperback. Condición: USED_VERYGOOD. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR004365157
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Condición: USED_VERYGOOD. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Nº de ref. del artículo: 7719-9780749912314
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Librería: Bestsellersuk, Hereford, Reino Unido
Paperback. Condición: USED_VERYGOOD. Creased spine and dirty marks to edge of pages No.1 BESTSELLERS - great prices, friendly customer service â" all orders are dispatched next working day. Nº de ref. del artículo: mon0000572164
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Librería: Bahamut Media, Reading, Reino Unido
Condición: USED_VERYGOOD. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Nº de ref. del artículo: 6545-9780749912314
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Librería: Barclay Books, York, WA, Australia
Paperback. Condición: UNSPECIFIED. This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. 1993. Revised edition. A fine, unmarked copy. Nº de ref. del artículo: 9004659
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