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Sinopsis
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
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Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
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Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions
Publicado por
Piatkus Books, 1990
ISBN 10: 0749910194
ISBN 13: 9780749910198
Antiguo o usado
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: Fine. Nº de ref. del artículo: GOR014323523
Cantidad disponible: 1 disponibles
Imagen de archivo
Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions
Publicado por
Piatkus Books, 1990
ISBN 10: 0749910194
ISBN 13: 9780749910198
Antiguo o usado
Tapa dura
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR002799812
Cantidad disponible: 1 disponibles
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Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions
Publicado por
Piatkus Books, 1990
ISBN 10: 0749910194
ISBN 13: 9780749910198
Antiguo o usado
Tapa dura
Librería: medimops, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Nº de ref. del artículo: M00749910194-G
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Dealing with Difficult People
Publicado por
Little, Brown Book Group Limited, 1990
ISBN 10: 0749910194
ISBN 13: 9780749910198
Antiguo o usado
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Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: 39144703-20
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DEALING WITH DIFFICULT PEOPLE
Publicado por
PIATKUS PUBLISHERS LTD, 1990
ISBN 10: 0749910194
ISBN 13: 9780749910198
Antiguo o usado
Tapa dura
Librería: Mercado de Libros usados de Benimaclet, Valencia, V, España
Calificación del vendedor: 5 de 5 estrellas
Tapa dura. Condición: Muy bien. Nº de ref. del artículo: 2GG 700 191
Cantidad disponible: 1 disponibles
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Dealing with Difficult People: Proven Strategies for Handling Stressful Siuta.
Publicado por
Piatkus Books, 1990
ISBN 10: 0749910194
ISBN 13: 9780749910198
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Librería: madelyns books, Suffolk, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Condición: Used: Like New. like new condition. . sent next working day from the u/k 1st class 0.0. Nº de ref. del artículo: 1124GOVO48M
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Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780749910198
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Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780749910198
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Dealing with Difficult People: Proven Strategies for Handling Stressful Siutations and Defusing Tensions
Publicado por
Piatkus Books, 1990
ISBN 10: 0749910194
ISBN 13: 9780749910198
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.09. Nº de ref. del artículo: G0749910194I4N01
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Dealing with Difficult People : Proven Strategies for Handling Stressful Situations and defusing Tensions
Publicado por
Judy Piatkus (Publishers) Limited, London, UK, 1995
ISBN 10: 0749910194
ISBN 13: 9780749910198
Antiguo o usado
Tapa dura
Librería: Sarah Zaluckyj, KINGTON, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hard Back/Hard Cover. Condición: Fine. Estado de la sobrecubierta: Dustjacket Near Fine. Reprint. 185 pages. Light wear to top edge & corners of dustjacket. Dustjacket, binding & contents very clean indeed. Nº de ref. del artículo: 028100
Cantidad disponible: 1 disponibles