Dealing with Difficult People (Creating Success series, 129) - Tapa blanda

Lilley, Roy

 
9780749466947: Dealing with Difficult People (Creating Success series, 129)
Tapa blanda
ISBN 10: 0749466944 ISBN 13: 9780749466947
Editorial: Kogan Page, 2013

Sinopsis

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling <b><i>Dealing with Difficult People</i></b> includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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Acerca del autor

<b>Roy Lilley</b> is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for <i>The Guardian</i>, <i>The Sunday Times</i>, <i>The Daily Telegraph</i> and other national papers and management magazines.

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Editorial
Kogan Page
Año de publicación
2013
Idioma
Inglés
ISBN 10 
0749466944
ISBN 13 
9780749466947
Encuadernación
Tapa blanda
Número de edición
2
Número de páginas
168
Contacto del fabricante
no disponible
Persona responsable
eucomplyOÜ
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Pärnu mnt. 139b-14
Tallinn
11317
Estonia