Sinopsis
Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved.
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.
"Sobre este título" puede pertenecer a otra edición de este libro.
Otras ediciones populares con el mismo título
Resultados de la búsqueda para Dealing with Difficult People (Creating Success, 47)
Imagen de archivo
Dealing with Difficult People : Handle Aggression; Manage Conflict; Motivate Poor Performers
Publicado por
Kogan Page, Limited, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antiguo o usado
Tapa blanda
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: GRP66266036
Comprar usado
EUR 7,77
Gastos de envío:
GRATIS
A Estados Unidos de America
Cantidad disponible: 2 disponibles
Imagen de archivo
Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success)
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G0749456604I4N00
Comprar usado
EUR 7,78
Gastos de envío:
GRATIS
A Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
Dealing with Difficult People (Creating Success, 47)
Publicado por
Kogan page, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antiguo o usado
Tapa blanda
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Ex library copy with usual stamps & stickers. Nº de ref. del artículo: wbs8814612204
Comprar usado
EUR 2,77
Gastos de envío:
EUR 5,73
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Dealing with Difficult People (Creating Success, 47)
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR003169904
Comprar usado
EUR 2,23
Gastos de envío:
EUR 6,36
De Reino Unido a Estados Unidos de America
Cantidad disponible: 5 disponibles
Imagen de archivo
Dealing with Difficult People : Handle Aggression; Manage Conflict; Motivate Poor Performers
Publicado por
Kogan Page, Limited, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antiguo o usado
Tapa blanda
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 45131167-20
Comprar usado
EUR 5,36
Gastos de envío:
EUR 9,08
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Dealing With Difficult People
Publicado por
Kogan Page, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,350grams, ISBN:9780749456603. Nº de ref. del artículo: 9652885
Comprar usado
EUR 2,93
Gastos de envío:
EUR 14,69
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Dealing with Difficult People (Creating Success)
Librería: Brit Books, Milton Keynes, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Nº de ref. del artículo: 3698143
Comprar usado
EUR 5,31
Gastos de envío:
EUR 18,15
De Reino Unido a Estados Unidos de America
Cantidad disponible: 3 disponibles
Imagen de archivo
Dealing with Difficult People (Creating Success)
Librería: Greener Books, London, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Paperback. Condición: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Nº de ref. del artículo: 2861813
Comprar usado
EUR 5,31
Gastos de envío:
EUR 18,15
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success)
Librería: The Book Spot, Sioux Falls, MN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. Nº de ref. del artículo: Abebooks127563
Comprar nuevo
EUR 61,37
Gastos de envío:
GRATIS
A Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Dealing With Difficult People (Sunday Times Creating Success)
Publicado por
Kogan Page, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antiguo o usado
Tapa blanda
Librería: medimops, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Nº de ref. del artículo: M00749456604-G
Comprar usado
EUR 5,25
Gastos de envío:
EUR 105,00
De Alemania a Estados Unidos de America
Cantidad disponible: 2 disponibles