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Sinopsis
This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.
Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.
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Acerca del autor
Mike Leibling is a strategist - for organisations and individuals - who coaches, mentors and writes. In 1995 he founded Strategy Strategy™ which aims to help people and organisations to move on in difficult situations, or preferably avoid them in the first place. Prior to this he was at Saatchi & Saatchi, ultimately as International Strategic Planning Director. Learn more from his website www.StrategyStrategy.com.
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