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Sinopsis
Whether it's keeping the interest of a large audience or simply winning the argument in a key meeting, sounding the part is becoming an increasingly sought after skill. We all communicate in different ways but many of us find it a challenge to communicate on a professional level. Also, in a tougher jobs market, the ability to articulate effectively is a vital skill. Employers still complain that candidates lack essential skills, with the most important being communication.
This book shows how to get the success you want by getting your message across, every time. Without recourse to jargon, he shows how to achieve verbal, vocal and visual success - with style. Practical pointers, examples and standard templates are included for all forms of communication.
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Acerca del autor
Alan Barker is Managing Director of Kairos Training Limited, a specialist consultancy dedicated to developing creativity and communication skills. A prolific writer, he is the author of Improve your Communication Skills, How to be Better at Managing People, 30 Minutes to Brainstorm Great Ideas, 30 Minutes Before a Meeting and How to Manage Meetings (all published by Kogan Page).
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1. The process of communication
What is communication?; The three levels of understanding; Conversation: the heart of communication
2. How conversations work
What is a conversation?; Why do conversations go wrong?; Putting conversations in context; Working out the relationship; Setting a structure; Managing behaviour
3. Seven ways to improve your conversations
1. Clarify your objective; 2. Structure your thinking; 3. Manage your time; 4. Find common ground; 5. Move beyond argument; 6. Summarise often; 7. Use visuals
4. The skills of enquiry
Paying attention; Treating the speaker as an equal; Cultivating ease; Encouraging; Asking quality questions; Rationing information
5. The skills of persuasion
Character, logic and passion; What's the big idea?; Arranging your ideas; Expressing your ideas; Remembering your ideas; Delivering effectively
6. Interviews: holding a formal conversation
When is an interview not an interview?; Preparing for the interview; Structuring the interview; Types of interview
7. Making a presentation
Putting yourself on show; Preparing for the presentation; Managing the material; Controlling the audience; Looking after yourself; Answering questions
8. Putting it in writing
Writing for results; Making reading easier; Writing step by step; Designing the document; Writing a first draft; Editing the draft; Writing for the web
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Improve Your Communication Skills
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