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Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change - Tapa blanda
Sinopsis
In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change.
Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include:
the business context for change
the political environment and internal barriers to change
developing a vision of the future
recognizing and dealing with emotional reactions to change
creating and implementing innovative ideas
sustaining and embedding change
Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca de los autores
Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.
Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.
Fragmento. © Reproducción autorizada. Todos los derechos reservados.
1 The change leadership compass
The change compass; Business intelligence (BQ); Emotional intelligence (EQ); Spiritual intelligence (SQ); Political intelligence (PQ); Developing the intellects needed to help lead change; How do you handle change?; Practising the development of potential; Conclusion; Assessing where you fit on the change leadership compass
2 Introduction to business intelligence (BQ)
Defining BQ; Using BQ to inform change; A new way of doing business; Increased stakeholder demands; The psychological contract; Using BQ to introduce change; Types of change; The rate of failure of change; Pitfalls in change management and how these can be avoided; A cautionary word about BQ
3 Developing BQ
Increasing your business awareness; Steps you can take to increase your BQ; A business framework for change; Where are we now?; Where do we want to be?
How will we get there?; Terminology
4 Auditing the external and internal environment
The macro and micro environment; PESTEL; The near environment; Supplier analysis; Emergent opportunities; Internal analysis; Resources; Culture audit; Things to do
5 Strategic analysis
SWOT analysis; Developing a vision of the future; Identifying long-term goals; Values and behaviours; Developing strategies to achieve goals; Profitable growth; Scenario planning -- what if?; Structure; Getting there
6 Implementing change
Planning for change implementation; Project managing change
7 What is spiritual intelligence (SQ)?
Defining SQ; The pathway to creating SQ
8 How SQ can help in times of change
The stages of change; When to display strong SQ; The need for meaning and purpose
9 Identifying and developing SQ
Benefits of SQ in organizations; Reasons why SQ has become so important; SQ and creativity; The learning organization; Examples of SQ in organizations; Increasing your SQ; Aspects of SQ; Practical things to do to develop SQ; Purpose and values
1 Creating your personal vision
Defining a personal vision; Why having a personal vision is important; Finding your purpose; Identifying your purpose
11 Creating your personal values
Personal values and how they help during change; Identifying your personal values; Prioritizing values
12 Creating organizational vision and values and bringing them to life
Why vision and values are helpful during change; A process for developing a vision for an organization; Identifying organizational values; Defining behaviours that drive our values; Translating values into behaviours; How values and behaviours create a sense of responsibility; Assess your organization's values
13 An introduction to political intelligence (PQ)
Defining PQ; The importance of PQ during change; Typical reactions during change; A model of PQ
14 Increasing your PQ
Identifying stakeholders; The stakeholders' stance; Recognizing driving forces and restraining forces; Individuals' drive to action and positivity; Recognizing your own and others' power bases; Assessing your own and others' power base
15 Influencing others during change
Intention versus impact; Influencing styles; Dealing with change terrorists, victims and 'yes men'; Which style of influence do you use most?
16 Influence strategies during change
Influence strategies; Assess your use of influencing strategies; Negotiation skills during change; Stages of negotiation; Critical mistakes in negotiating change; Dealing with conflict during change; Personality differences within the team; Lack of interpersonal skills; Role conflict, lack of clear objectives; Poor communication; Change and uncertainty; Lack of openness and shared values; Strategies to manage conflict effectively; Handling conflict in summary; Developing your PQ through mentoring and coaching
17 What is EQ and how can it help during change?
Defining EQ; The difference between the emotional and rational brain; Tuning into emotional information; How EQ can help during change; EQ and transformational change; EQ and well-being; Varying effectiveness of leaders during change; Relationship between change leadership competencies and EQ
18 Assessing your EQ
19 How to increase your self-awareness
Self-awareness; Practical activities for improving your self-awareness
2 How to increase your self-confidence
Self-confidence; Practical activities for increasing your self-confidence
21 How to increase your self-discipline
Self-discipline and managing your emotions; Self-discipline and managing your stress levels; Practical activities for increasing your self-discipline
22 How to increase your empathy
Empathy; Practical activities for increasing your empathy
23 How to take a positive stance on change
Optimism; Pessimists; Reckless optimists; Pragmatic optimists; Happiness; Practical activities for increasing your optimism
24 How to increase socially responsible change
Social responsibility; How social responsibility helps during change; Activities involving social responsibility
25 Gearing up to change -- final thoughts
Common blocks inhibiting change; Success factors supporting change; Conclusion
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialKogan Page
- Año de publicación2004
- ISBN 10 0749440333
- ISBN 13 9780749440336
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de edición1
- Número de páginas240
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