"The book is written as a short text on a newly emerging area for MBA students, but deserves a wider readership in the worlds of education and training." -- David Evans, Training Zone, December 2001Reseña del editor:
All organizations are awash with knowledge, but much of that knowledge cannot be accessed or used. Indeed, in some cases, much of that knowledge is not even visible since other members of the organization, or its customers, are not aware of its existence. Knowledge management can be defined as identifying, organizing, transferring and using the information and knowledge, both personal and institutional, within an organization to support its strategic objectives. This guide sets out to show readers how to do so. It explains why knowledge should be managed, shows best and worst practices, reveals new HRM strategies, and offers decision models and tools. The author also covers cultural differences in learning styles, the role of technologies, content management, customer value management and the role of the CKO.
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Descripción Kogan Page Business Books, 2002. Paperback. Estado de conservación: New. Nº de ref. de la librería P110749436492