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[GBS] SATISFYING INTERNAL CUSTOMERS FIR: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.) - Tapa blanda

Chang, Richard Y.; Kelly, P.Keith

 
9780749416539: [GBS] SATISFYING INTERNAL CUSTOMERS FIR: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.)
Tapa blanda
ISBN 10: 074941653X ISBN 13: 9780749416539
Editorial: Kogan Page Ltd, 1995

Sinopsis

The link between external customer satisfaction and an organization's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analyzing and improving internal customer satisfaction.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

The link between external customer satisfaction and an organization's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analyzing and improving internal customer satisfaction.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Kogan Page Ltd
Año de publicación
1995
Idioma
Inglés
ISBN 10 
074941653X
ISBN 13 
9780749416539
Encuadernación
Tapa blanda
Número de páginas
112
Contacto del fabricante
no disponible
Persona responsable
no disponible