The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance - Tapa dura

Bodaken, Bruce; Fritz, Robert

 
9780743288521: The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance
Tapa dura
ISBN 10: 0743288521 ISBN 13: 9780743288521
Editorial: Simon & Schuster Ltd, 2006

Sinopsis

One of the most difficult problems for managers to address is substandard work, where performance is weak enough to warrant improvement but not so bad as to justify termination. Too often, managers react by developing "workarounds," such as shifting the workload to the high performers. After all, they don't have time to supply corrections in the face of every minor mistake or ineffective work habit, right? Wrong. As CEO Bruce Bodaken and bestselling author Robert Fritz demonstrate, it's precisely by facing reality early that managers can have the most impact. When they ignore small slip-ups, to avoid confrontation or simply save time, managers sow the seeds for far bigger confrontations and overreactions down the line, by which time real change is almost impossible. Bodaken applied these methods to his company, Blue Shield of California, with astounding results, helping it grow from a $3 billion company five years ago to a $7 billion company today. This commonsense yet revolutionary book, which includes a foreword by Peter Senge, author of the mega bestseller THE FIFTH DISCIPLINE (Random House), will enable every manager to set up a fairer and more efficient organization - one in which employees learn to rely on each other and become committed to helping the company succeed, grow and win.

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Acerca del autor

Bruce Bodaken is chairman, president and CEO of Blue Shield of California, the fastest growing health plan in the state. Robert Fritz is one of the original founders of Innovation Associates, along with Charlie Kiefer and Peter Senge. His books include THE PATH OF LEAST RESISTANCE, CREATING and CORPORATE TIDES.

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Editorial
Simon & Schuster Ltd
Año de publicación
2006
Idioma
Inglés
ISBN 10 
0743288521
ISBN 13 
9780743288521
Encuadernación
Tapa dura
Número de páginas
160
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781451655353: The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

Edición Destacada

ISBN 10:  1451655355 ISBN 13:  9781451655353
Editorial: Free Press, 2011
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