Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

3,88 valoración promedio
( 195 valoraciones por Goodreads )
 
9780743277792: Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty & greater challenges in fulfilling orders. This text offers solutions to these problems.

"Sinopsis" puede pertenecer a otra edición de este libro.

Review:

American and European feelings towards Japanese business practices have varied dramatically through the last few decades. In the late 1970s and 1980s, a wave of fear swept through many Western leaders as they contemplated Japan's stunningly rapid rise from the ashes of World War II. Then more recently, as the 1990s and early 2000s saw stagflation gripping the Japanese economy, and knowledge-based innovation in technology and financial services bringing unprecedented prosperity to many Western countries, a feeling of vindication (and sometimes smugness) returned to those same corporate chieftains. Most recently, perhaps, the pendulum of conventional wisdom has begun to swing back to a middle position, in between the extremes of adulation and disdain: respect for the positive contributions of Japanese business culture, without blind acceptance. It's with this spirit that the authors of Lean Solutions offer their insightful observations about process design and service delivery in modern companies.

James Womack and Daniel Jones are well-recognized contributors to the lean-business movement. Lean Solutions is the consultants' fifth book together, following earlier works like Lean Thinking and The Machine That Changed the World, and springs as before from their keen interest in Japanese business methods and philosophy. What compels them to write yet another book, though, given the well-established literature on lean business?

The authors offer an intriguing description of their mission at the beginning of this latest book. Principles of lean design have in fact been adopted by many Western businesses, they acknowledge, and manufacturing quality has steadily risen as a result. Yet customers remain often dissatisfied with their experiences. The cause? To Womack and Jones, the answer rests in a myopic application of lean business principles: companies have successfully improved their manufacturing and product-development environments, but they have not had a large enough view of the overall customer relationship, and of the need for leanness in all aspects of companies' interactions with customers.

Put another way: in Lean Solutions, readers find a new and much broader conceptualization of how lean-business methods--which, to be fair to Womack and Jones, have evolved so that they can claim a global heritage as much as a Far Eastern one--might apply across entire customer experiences, rather than just manufacturing processes. The structure of Lean Solutions centers on 6 requests that the authors believe customers implicitly demand from their vendors: "Solve my problem completely; don't waste my time; provide exactly what I want; deliver value where I want it; supply value when I want it; and reduce the number of decisions I must make to solve my problems."

With a compelling mix of case studies, and illuminating thought experiments in industries ranging as widely as shoe manufacturing, health care delivery, auto repair, and grocery shopping, Womack and Jones walk readers through careful explanations of how lean thinking might be expanded beyond the factory floor to broader business problems. Lean Solutions isn't for all readers. It rests on an appreciation of the large cumulative effects that many small processes can have on business, and it requires patience from those who want to learn the secrets of lean business. --Peter Han

About the Author:

James P. Womack is the president and founder of the Lean Enterprise Institute (www.lean.org), a nonprofit education and research organization based in Brookline, Massachusetts.

Daniel T. Jones is the chairman and founder of the Lean Enterprise Academy (www.leanuk.org), a nonprofit education and research organization based in the UK.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Womack, James P.
Editorial: Free Press 2015-08-18 (2015)
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Paperback Cantidad: > 20
Librería
BookOutlet
(Thorold, ON, Canada)
Valoración
[?]

Descripción Free Press 2015-08-18, 2015. Paperback. Estado de conservación: New. Paperback. Publisher overstock, may contain remainder mark on edge. Nº de ref. de la librería 9780743277792B

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 6,16
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 5,14
De Canada a Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Womack, James P./ Jones, Daniel T.
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Cantidad: 5
Librería
GreatBookPrices
(Columbia, MD, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Nº de ref. de la librería 23773471-n

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,12
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,26
A Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Womack, James P.
Editorial: Simon and Schuster (2015)
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Cantidad: > 20
Librería
Paperbackshop-US
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción Simon and Schuster, 2015. PAP. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería VS-9780743277792

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 8,27
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

4.

James P. Womack; Daniel T. Jones
Editorial: Simon and Schuster
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Cantidad: > 20
Librería
INDOO
(Avenel, NJ, Estados Unidos de America)
Valoración
[?]

Descripción Simon and Schuster. Estado de conservación: New. Brand New. Nº de ref. de la librería 0743277791

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 8,71
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,00
A Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Womack, James P.
Editorial: Simon and Schuster (2015)
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Cantidad: 2
Librería
Pbshop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción Simon and Schuster, 2015. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780743277792

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 8,41
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

James P Womack, Daniel T Jones
Editorial: Free Press, United States (2015)
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Paperback Cantidad: 10
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Free Press, United States, 2015. Paperback. Estado de conservación: New. Reprint. Language: English . Brand New Book. As consumers, we have a greater selection of higher quality goods services to choose from, yet our experience of obtaining using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty greater challenges in fulfilling orders. This text offers solutions to these problems. Nº de ref. de la librería BZV9780743277792

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,51
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

7.

James P Womack, Daniel T Jones
Editorial: Free Press, United States (2015)
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Paperback Cantidad: 10
Librería
Book Depository hard to find
(London, Reino Unido)
Valoración
[?]

Descripción Free Press, United States, 2015. Paperback. Estado de conservación: New. Reprint. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. As consumers, we have a greater selection of higher quality goods services to choose from, yet our experience of obtaining using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty greater challenges in fulfilling orders. This text offers solutions to these problems. Nº de ref. de la librería BZV9780743277792

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,95
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

8.

James P Womack, Daniel T Jones
Editorial: Free Press, United States (2015)
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Paperback Cantidad: 1
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Free Press, United States, 2015. Paperback. Estado de conservación: New. Reprint. Language: English . Brand New Book. As consumers, we have a greater selection of higher quality goods services to choose from, yet our experience of obtaining using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty greater challenges in fulfilling orders. This text offers solutions to these problems. Nº de ref. de la librería AAS9780743277792

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,95
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Womack, James P.; Jones, Daniel T.
Editorial: Free Press
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos PAPERBACK Cantidad: > 20
Librería
Mediaoutlet12345
(Springfield, VA, Estados Unidos de America)
Valoración
[?]

Descripción Free Press. PAPERBACK. Estado de conservación: New. 0743277791 *BRAND NEW* Ships Same Day or Next!. Nº de ref. de la librería NATARAJB1FI754534

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,66
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Womack, James P.
Editorial: Free Press (2015)
ISBN 10: 0743277791 ISBN 13: 9780743277792
Nuevos Paperback Cantidad: 1
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción Free Press, 2015. Paperback. Estado de conservación: New. Nº de ref. de la librería 0743277791

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 11,00
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,56
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda