If Only We Knew What We Know Now: The Transfer of Internal Knowledge and Best Practice - Tapa dura

Larry Prusak"Managing Principal, Knowledge Management, IBM Global Services, Consulting GroupA practical, well-written, and thoughtful primer on doing knowledge management. John Mitcham"President and CEO, Tricord Systmes, Inc.O'Dell and Grayson have added significantly to our store of practical know-how and made it available to us all. Read it, use it, and everyone wins. Robert J. Hiebeler"Co-author of "Best Practices"An excellent account of key lessons learned, useful knowledge management frameworks, and very interesting case stories of pioneers in the knowledge area. Kenneth T. Derr"Chairman and CEO, Chevron CorporationA very readable, insightful guide loaded with real-world examples and proven techniques that I know will accelerate my company's progress in managing knowledge. Gabriel Szulanski"Assistnat Professor of Management, Wharton School, University of PennsylvaniaAn essential primer to the transfer of knowledge and best practices and step-by-step guidance to institutionalizing internal knowledge sharing in your organization. Bill Lowrie"President, Amoco CorpoartionA practical guide to the transfer of internal knowledge and best practices. O'Dell and Grayson do an outstanding job of distilling the approaches of successful companies into an insightful and rational prescription for success. Robert H. Buckman"Chairman and CEO of Bulab Holdings, Inc., the parent company of Buckman LaboratoriesMoving from command and control to knowledge sharing requires us all to go through significant culture change. Only by collaborating can we achieve success. "If Only We Knew What We Know" is the best prescription I know for meeting the challenges of the Knowledge Era. Kenneth T. Derr "Chairman and CEO, Chevron Corporation A very readable, insightful guide loaded with real-world examples and proven techniques that I know will accelerate my company's progress in managing knowledge. Robert H. Buckman "Chairman and CEO of Bulab Holdings, Inc., the parent company of Buckman Laboratories Moving from command and control to knowledge sharing requires us all to go through significant culture change. Only by collaborating can we achieve success. "If Only We Knew What We Know" is the best prescription I know for meeting the challenges of the Knowledge Era. Bill Lowrie "President, Amoco Corpoartion A practical guide to the transfer of internal knowledge and best practices. O'Dell and Grayson do an outstanding job of distilling the approaches of successful companies into an insightful and rational prescription for success. Robert J. Hiebeler "Co-author of "Best Practices" An excellent account of key lessons learned, useful knowledge management frameworks, and very interesting case stories of pioneers in the knowledge area. Gabriel Szulanski "Assistnat Professor of Management, Wharton School, University of Pennsylvania An essential primer to the transfer of knowledge and best practices and step-by-step guidance to institutionalizing internal knowledge sharing in your organization. Larry Prusak "Managing Principal, Knowledge Management, IBM Global Services, Consulting Group A practical, well-written, and thoughtful primer on doing knowledge management. John Mitcham "President and CEO, Tricord Systmes, Inc. O'Dell and Grayson have added significantly to our store of practical know-how and made it available to us all. Read it, use it, and everyone wins. Robert J. Hiebeler"Co-author of "Best Practices" An excellent account of key lessons learned, useful knowledge management frameworks, and very interesting case stories of pioneers in the knowledge area. Larry Prusak"Managing Principal, Knowledge Management, IBM Global Services, Consulting Group A practical, well-written, and thoughtful primer on doing knowledge management. Bill Lowrie"President, Amoco Corpoartion A practical guide to the transfer of internal knowledge and best practices. O'Dell and Grayson do an outstanding job of distilling the approaches of successful companies into an insightful and rational prescription for success. Gabriel Szulanski"Assistnat Professor of Management, Wharton School, University of Pennsylvania An essential primer to the transfer of knowledge and best practices and step-by-step guidance to institutionalizing internal knowledge sharing in your organization. Kenneth T. Derr"Chairman and CEO, Chevron Corporation A very readable, insightful guide loaded with real-world examples and proven techniques that I know will accelerate my company's progress in managing knowledge. John Mitcham"President and CEO, Tricord Systmes, Inc. O'Dell and Grayson have added significantly to our store of practical know-how and made it available to us all. Read it, use it, and everyone wins. Robert H. Buckman"Chairman and CEO of Bulab Holdings, Inc., the parent company of Buckman Laboratories Moving from command and control to knowledge sharing requires us all to go through significant culture change. Only by collaborating can we achieve success. "If Only We Knew What We Know" is the best prescription I know for meeting the challenges of the Knowledge Era.

In spite of rapid advances in technology, the effective transfer of knowledge is an ever-growing challenge for corporations today. Business leaders are discovering a vast treasure-house of knowledge, know how, and best practice inside their own organisations. Acclaimed productivity and quality experts Carla O'Dell and C. Jackson Grayson here suggest a conscious strategy for getting the best out of employees which they call 'Knowledge Management'. They explain how applying these ideas can help employers identify and benchmark internal best practice and share knowledge throughout the organisation. Through case studies, concrete examples, and revealing anecdotes, this valuable guide not only identifies universal management techniques but suggests ways to implement the proceedures in a variety of settings. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where its needed - IF ONLY WE KNEW WHAT WE KNOW is a much-needed companion for business leaders everywhere.