Health Service Quality: An Introduction to Quality Methods for Health Services - Tapa blanda

Ovretveit, John

 
9780632032792: Health Service Quality: An Introduction to Quality Methods for Health Services

Sinopsis

This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".

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De la contraportada

This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".

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