Artículos relacionados a A Guide to Help Desk Concepts
Sinopsis
The second edition of Donna Knapp s highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.
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Reseña del editor
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
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A Guide to Help Desk Concepts
Publicado por
Course Technology Inc -, 2003
ISBN 10: 0619159464
ISBN 13: 9780619159467
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paperback
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Nº de ref. del artículo: 6545-9780619159467
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Imagen de archivo
A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library
Publicado por
Course Technology, 2003
ISBN 10: 0619159464
ISBN 13: 9780619159467
Antiguo o usado
Tapa blanda
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. 2nd. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Nº de ref. del artículo: 5653090-6
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Imagen de archivo
A Guide to Help Desk Concepts
Publicado por
Course Technology Inc, 2003
ISBN 10: 0619159464
ISBN 13: 9780619159467
Antiguo o usado
paperback
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. A Guide to Help Desk Concepts This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Nº de ref. del artículo: 7719-9780619159467
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Imagen de archivo
A Guide to Help Desk Concepts, 2nd
Publicado por
Course Technology, Boston, MA, 2003
ISBN 10: 0619159464
ISBN 13: 9780619159467
Nuevo
Softcover
Librería: a2zbooks, Burgin, KY, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Softcover. Condición: New. 2nd Edition. Book Is New, Excellent condition. Quantity Available: 1. ISBN: 0619159464. ISBN/EAN: 9780619159467. Pictures of this item not already displayed here available upon request. Inventory No: 1560788775. Nº de ref. del artículo: 1560788775
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EUR 44,01
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