Process Excellence for IT Operations: a Practical Guide for IT Service Process Management - Tapa blanda

Verma, Mr Prafull; Kumar B, Mr Kalyan

 
9780615877525: Process Excellence for IT Operations: a Practical Guide for IT Service Process Management
Tapa blanda
ISBN 10: 0615877524 ISBN 13: 9780615877525
Editorial: Process Excellence for IT Operations, 2013

Sinopsis

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Process Excellence for IT Operations
Año de publicación
2013
Idioma
Inglés
ISBN 10 
0615877524
ISBN 13 
9780615877525
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
332
Contacto del fabricante
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