Jetiquette...The Customer Experience and You - Tapa blanda

Reseña del editor

How do people in customer service adopt the 'frame of mind' that allows them to provide exceptional service? It's called Jetiquette.

At the age of nine, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and "official Airline Guide" he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.

Years later David realized his dream, becoming a flight attendant with American Airlines. But David's life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served.

David's calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist's couch, David was able to reclaim his childhood enthusiasm. In "Creating High Altitude Customer Experiences", David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. "Creating High Altitude Customer Experiences", is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life.

David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many.

Biografía del autor

Gailen David has over 30 years of customer service experience including 20 years with a major US airline as a Purser. Jetiquette is his trademark. As the "Ambassador of Civilized Travel", Gailen's keynote speeches and customer service programs are delivered to Fortune 1000 companies as he motivates front-line, customer contact employees to reconnect with the joy that comes from delivering exceptional customer experiences. The Jetiquette Program received the 2008 Travel Weekly Magellan Award for employee training. Gailen lives in Coconut Grove, FL near Miami.