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The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment - Tapa blanda

Silva, Ajit

 
9780595357567: The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment
Tapa blanda
ISBN 10: 0595357563 ISBN 13: 9780595357567
Editorial: iUniverse, 2005

Sinopsis

Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.The "Ten Commandments" discussed include the following:Employee ChampionCustomer ChampionContinuous ImprovementA Learning OrganizationLeadershipParadigm ShiftCorporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!

Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.

The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.

The 'Ten Commandments" discussed include the following:

  • Employee Champion
  • Customer Champion
  • Continuous Improvement
  • A Learning Organization
  • Leadership
  • Paradigm Shift
  • Corporate Goals, Not Individual Agendas

The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!

Biografía del autor

Ajit Silva has an MBA from St. John Fisher College in Rochester, New York. He works for T-Mobile, and lives in Breinigsville, Pennsylvania, with his wife and son.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
iUniverse
Año de publicación
2005
Idioma
Inglés
ISBN 10 
0595357563
ISBN 13 
9780595357567
Encuadernación
Tapa blanda
Número de páginas
120
Contacto del fabricante
no disponible
Persona responsable
no disponible