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Let's Talk: Make Effective Feedback Your Superpower - Tapa dura

Huston, Therese

 
9780593086629: Let's Talk: Make Effective Feedback Your Superpower
Tapa dura
ISBN 10: 0593086627 ISBN 13: 9780593086629
Editorial: Portfolio, 2021

Sinopsis

A game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating.

How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.
 
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:
 

  • Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.
  • Side with the person, not the problem: a bad habit or behavior is probably less entrenched than you think.
  • Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.
    •  
    This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
     

    "Sinopsis" puede pertenecer a otra edición de este libro.

    Acerca del autor

    Dr. Therese Huston received her MS and PhD in cognitive psychology from Carnegie Mellon University. Huston was the founding director of the Center for Excellence in Teaching and Learning at Seattle University. She has written for The New York Times and the Harvard Business Review and has a robust speaking schedule, presenting regularly for academic audiences, businesses, and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis, and Harvard Business School. Huston is the author of Teaching What You Don't Know and How Women Decide. This is her third book.

    "Sobre este título" puede pertenecer a otra edición de este libro.

    Editorial
    Portfolio
    Año de publicación
    2021
    Idioma
    Inglés
    ISBN 10 
    0593086627
    ISBN 13 
    9780593086629
    Encuadernación
    Tapa dura
    Número de páginas
    304
    Contacto del fabricante
    no disponible
    Persona responsable
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